Terms and Conditions – Staten Island Recovery

Terms and Conditions in Our Water Restoration Company

Acceptance of Terms

By visiting and using this website, you agree to follow these Terms and Conditions as they are written here. These rules apply to everyone who accesses our site or uses our restoration services. We may update these terms from time to time to reflect changes in our business or local laws. If you continue to use the site after we post updates, it means you accept the new version of the rules.

If you do not agree with any part of these terms, you should stop using the website immediately. We encourage you to review this page often to stay informed about our current policies.

Services

Staten Island Recovery provides professional property restoration including water extraction, mold removal, and fire damage cleanup. Our work begins with an on site assessment to determine the extent of the damage. We use special tools like moisture meters and thermal cameras to plan the repair. Service availability can vary based on your specific location and the size of the project. We may use third party vendors for specialized tasks like plumbing or electrical repairs when needed. Our goal is to stabilize your property and prevent further damage. We do not promise that every item can be saved, as some materials may be too damaged for repair.

Quotes, Billing, and Payment

We provide estimates based on what we see during our initial inspection. These estimates are not final prices because hidden damage often appears once we start removing wet materials. If the scope of work changes, we will provide a change order for your approval.

We may require a deposit before we begin large projects or order materials. You can pay using standard methods like credit cards or checks. Final payments are due when the work is finished or as outlined in your specific contract. If a balance is late, we may charge fees as allowed by law. Any disputes about billing must be submitted in writing within ten days.

Insurance and Claims Assistance

We help you by providing detailed documentation and photos of the damage to your property. Our team can talk to your insurance adjuster to explain the work we are doing. However, Staten Island Recovery does not guarantee that your insurance company will pay the full amount of the claim. Insurer approvals and payments are independent decisions made by your insurance carrier.

You are ultimately responsible for the cost of the services we provide if the insurance company denies a claim. We work with many providers but we do not have control over their final financial decisions or their specific policy coverage.

Scheduling, Access, and Site Conditions

You must provide our crew with full access to the property during our scheduled work windows. It is your responsibility to ensure that utilities like water and electricity are turned on so our equipment can run. We may pause work if we find hazardous conditions like asbestos or structural instability. For safety, please keep pets and minors away from the work area at all times.

If we cannot enter the property at the agreed time, it may delay the restoration process. We ask for your cooperation to ensure the site remains safe for our workers and your family throughout the project.

Health and Safety

Our technicians are trained to IICRC standards to ensure high quality work. We use professional safety gear and set up containment zones to keep dust and spores from spreading. Our team uses negative air machines and HEPA filtration to clean the air inside your home. We apply EPA registered disinfectants where they are appropriate to kill germs and mold.

Staten Island Recovery follows all local safety rules in Staten Island, New York to protect our clients. We take these steps to ensure that your property is safe for you to live in once our restoration work is complete.

Customer Responsibilities

To get the best results, you must follow certain steps during the restoration. Please remove any small valuables, jewelry, or important papers from the work area before we arrive. You must disclose any preexisting issues like old leaks or structural problems that we should know about. It is very important to follow our safety instructions and keep our drying equipment running as directed.

Do not turn off fans or dehumidifiers unless a technician tells you to do so. Failing to follow these steps can lead to more mold growth or secondary damage that we cannot be held responsible for fixing.

Warranties and Disclaimers

We provide a limited warranty on our workmanship for a specific period after the job is done. This warranty does not cover preexisting damage, normal wear and tear, or hidden conditions we could not see. We are not responsible for damage caused by acts of nature like new storms or floods. Failures caused by third party products or equipment are also excluded from our warranty.

We do our best to restore your property, but we do not guarantee that your home will be exactly as it was before the damage happened. Our liability is limited to fixing issues directly caused by our specific work.

Limitation of Liability

To the extent allowed by law, our total liability is limited to the amount you paid for the specific service provided. Staten Island Recovery is not responsible for any indirect or consequential damages. This includes things like lost wages, loss of use of your home, or emotional distress. We are not liable for damage that was already present or for issues that happen after we finish the job.

Our goal is to provide professional service, but there are risks involved in any restoration project. By using our services, you agree to these limits on how much we may owe for any mistakes.

Cancellations and Rescheduling

If you need to change your appointment, please tell us as soon as possible. We may charge a fee for cancellations made with very short notice. For emergency work like active flooding, we handle scheduling differently because the situation is urgent. We prioritize emergency calls to stop water damage from spreading in the community.

If we need to reschedule your non-emergency appointment, we will give you as much notice as we can. We try to be flexible with our neighbors while maintaining a schedule that lets us help everyone who needs our professional restoration services.

Intellectual Property

All text, images, logos, and marks on this website belong to Staten Island Recovery or our licensors. You may not copy, share, or use any of our content without our written permission. This includes our project photos and our written guides.

We work hard to create original content for our local customers in Staten Island, NY. Using our intellectual property without asking is a violation of these terms. You may view and print pages from this site for your own personal use in managing your property restoration, but you cannot use them for any commercial purpose.

Privacy and Data

Your privacy is important to our family business. We have a separate privacy policy on this website that explains how we collect and use your data. We take photos of your property to document the damage and our progress for your insurance company.

These reports are necessary for your claim and for our own records. We store this information safely and only share it with people who need to see it, such as adjusters or subcontractors. By using our services, you allow us to take and use these photos as part of the normal restoration and billing process.

Third Party Links and Tools

Our website might mention external resources or tools for your convenience. These could include links to government safety sites or insurance company portals. We do not control these outside websites and are not responsible for what they say or do. You use these third party resources at your own discretion and risk.

Providing a link does not mean we endorse everything on that site. We recommend that you read the terms and privacy policies of any other website you visit. We are only responsible for the content found here on our own official company website.

Changes to These Terms

Staten Island Recovery may update these Terms and Conditions whenever it is necessary. We will post any revised versions right here on this page. We do not have to provide individual notice for every small change. It is your responsibility to check this page to see the most current rules. If you continue to use our website after we change the terms, it means you accept the new version. The date of the last update will be clear so you know how fresh the information is. This ensures we stay current with our business practices and laws.

Governing Law and Dispute Resolution

These terms are governed by the laws of Staten Island, New York. If there is a disagreement about our services or these terms, we both agree to try to settle it through good faith negotiation first.

This means we will talk and try to find a solution that works for everyone before taking formal action. If we cannot solve the problem together, any legal steps must be taken in the courts of our local area. This keeps things simple and fair for our local business and our neighbors who use our restoration and cleanup services.

Contact

If you have any questions or need to send a legal notice, please use our postal address. You can write to us at 1492 Victory Blvd #66, Staten Island, NY 10301, United States. We prefer written inquiries through the mail so we have a clear record of your request.

This address is for all formal communication regarding these terms and conditions. We do not accept legal notices or official requests through website forms or over the phone. Our team will review your letter and get back to you as soon as possible to help with your concerns.

Severability and Entire Agreement

If a court finds that one part of these terms is invalid or cannot be enforced, the rest of the terms will still stay in effect. These Terms and Conditions are the entire agreement between you and Staten Island Recovery regarding our website and our services.

No other promises or talks are part of this agreement unless they are written down and signed by us. This ensures that everyone knows exactly what the rules are. Having a single clear agreement helps prevent confusion and makes sure our restoration work proceeds smoothly for our local clients.

Force Majeure

Staten Island Recovery is not liable for any delays or failures to perform our work if they are caused by events we cannot control. This includes things like major natural disasters, wars, government orders, or nationwide supply chain failures. If a massive storm prevents us from reaching your home safely, we will do our best to get there as soon as it is safe to travel.

We will not be held responsible for the time lost during these extreme events. We will communicate with you as much as possible to keep you updated during these difficult and unpredictable times.

This page is for general information only and is not intended to be used as legal advice.