Privacy Policy – Staten Island Recovery

Privacy Policy For Our Water Restoration Company

Who We Are

Staten Island Recovery provides professional damage restoration services including water extraction and mold remediation. This policy explains how we handle your personal information on our website. We focus on being clear about the data we collect from people in Staten Island, New York.

Our team uses this information to deliver services and maintain our high standards of care. By using our site, you agree to the practices described here. We protect your data as part of our commitment to being a trusted local business. We only collect what is necessary to help you with your property needs.

Information We Collect

We collect several types of data to serve you better. This includes contact details you provide like your name and address. We also gather job and property details such as the type of damage and the age of the building. Our team takes photos and keeps documentation of the work performed for your records.

We collect device and usage data like your IP address through cookies. This helps us see how people use our website. We may also receive details from service partners like insurance adjusters. All this information helps us plan your restoration project correctly.

How We Use Information

We use your information to deliver restoration services and manage scheduling. It helps us create accurate estimates and handle billing. We use photos and notes for insurance documentation to help your claims. Data is also used for safety checks and quality control on every job.

Our team uses your details for customer support and to improve our website. We use information to prevent fraud and ensure we follow all local laws. Collecting this data allows us to keep you updated on our progress. It ensures that every step of the restoration meets our high standards.

Cookies and Similar Technologies

Cookies are small files placed on your computer by our website. They help the site remember your preferences and understand how you move through our pages. We use basic cookies to keep the website running smoothly. You have the choice to limit or clear cookies through your browser settings. If you turn them off, some parts of our site might not work as intended.

We do not use cookies to track you across other websites. These tools simply help us provide a better experience for our local visitors looking for help.

Sharing and Disclosure

We share information only when it is necessary for your restoration. This includes sharing data with service partners and subcontractors who help us work. We provide details to insurers with your permission to assist with claims. Payment processors receive information to handle your bills safely. We may also share data for compliance and safety needs or when required by law. Staten Island Recovery does not sell your personal data to third parties. We only share information to ensure your home is fixed and your insurance claim is handled correctly.

Data Retention

We keep your records for as long as needed for operational and legal reasons. This includes keeping tax and safety documents for several years. Retention periods vary depending on the type of document. For example, insurance photos may be kept longer than basic website logs.

We store these files to help with future warranty questions or legal requirements. Once information is no longer needed, we dispose of it securely. We balance our need for records with your right to privacy by only keeping what is truly required.

Your Choices and Rights

You have several choices regarding your personal data. You can ask to access or update your information at any time. You may also request that we delete certain data where it is appropriate. You can choose to limit how we use your information or manage your cookies.

To make a request, please send a written letter by postal mail to our office. Our address is 1492 Victory Blvd #66, Staten Island, NY 10301, United States. We will review your request and respond as quickly as we can to help.

Security

We use many safeguards to protect your personal information. This includes restricted access so only authorized employees see your data. Our staff receives training on how to handle sensitive property details. We use reasonable technical and physical protections to keep files safe.

No method of storage or transmission over the internet is perfectly secure. We work hard to guard against unauthorized access to our systems. We update our security habits regularly to stay current with new risks. Protecting your information is a key part of our professional service.

Children’s Privacy

Our services and website are not meant for children. We do not knowingly collect data from anyone under the age of eighteen. Our accounts and services are intended for adults or authorized representatives of a property. If we learn that a child has provided us with data, we will delete it. We encourage parents to monitor how their children use the internet.

Our work focuses on property restoration for homeowners and business managers. We maintain a professional environment that is geared toward adult customers in our community.

Data Transfers

Sometimes your data may be processed by vendors in other locations. This happens when we use cloud storage or professional software tools. Staten Island Recovery uses reasonable measures to protect your information during these transfers.

We choose partners who take security seriously to keep your data safe. We ensure that any company helping us follows high privacy standards. Even when data moves, we remain responsible for how it is handled. We aim to keep your information secure regardless of where the processing takes place.

Changes to This Policy

We may update this privacy policy from time to time. This happens when laws change or when we add new services. The latest version will always appear on this page for you to read. We recommend checking this page occasionally to see if anything has changed.

If you continue to use our website after we post updates, it means you accept the new terms. We will make sure the date of the latest update is clear. Being transparent about these changes is part of our commitment to you.

Contact Us

If you have questions about this policy, please write to us. You can send a letter to 1492 Victory Blvd #66, Staten Island, NY 10301, United States. We welcome your feedback on how we protect your privacy.

This is the best way to reach us for legal or data requests. We do not accept privacy requests through other channels to ensure your security. Our team will review your letter and get back to you with the information you need. We value your trust and are happy to explain our practices.

Definitions

Personal information means any data that identifies you as an individual person. Processing refers to any action we take with your data like collecting or storing it. Service providers are outside companies that help us run our business or fix your home. Cookies are the small text files that websites save on your device. These terms help you understand the details of this policy.

We use plain language so you know exactly how we manage your information. Knowing these terms makes it easier to understand your rights and our duties.